Protecting your personal data and your privacy is our priority.
This Privacy Policy informs you on the way WIFIRST collects and uses Personal data that you may provide while using its services or on its website www.wifirst.com.
Specific provisions may apply for specific services or with regard to some users, which will be brought to the attention of the user when accessing or using the services.
WIFIRST, a French, registered at the Corporate and Trade Register of Paris under number 441 757 614, whose registered office is located at 26, rue de Berri – 75008 Paris, France, is the data controller of personal data processed when using WIFIRST services or visiting its website www.wifirst.com.
As such, WIFIRST takes particular care to comply with personal data protection regulations: especially the amended data protection law no. 78-17 of 6 January 1978 and European Parliament and Council regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”).
"Personal data" means any information relating to an identified or identifiable natural person, an identifiable natural person being one who can be identified, directly or indirectly by an identifier.
As part of its activities, WIFIRST may process Personal Data, in order to perform its services or to meet its legal, regulatory or contractual obligations. WIFIRST collects and processes the following Personal Data:
The Personal Data collected directly by WIFIRST, as well as Personal Data transmitted by its customers where WIFIRST infrastructures are installed to provide its services, is processed according to the following purposes and legal bases:
Purpose |
Legal bases |
To manage the contractual relationship with you |
Performance of a contract |
Recruitment |
Legitimate interests |
To process and respond to your requests for information as regards WIFIRST or its services |
Performance of a contract and/or legitimate interests |
To implement the electronic communication services provided by WIFIRST (provision of the service, maintenance, assistance, after-sales and, where applicable, billing and recovery) |
Performance of a contract |
To fulfil the legal obligations such as those regarding accounting, taxes, storage of technical data relating to the performance of its activities as an operator registered with ARCEP with a view to its transmission to the relevant authorities, and exercising your rights over your data, etc. |
Legal obligations |
To conduct data analyses to better understand the needs of WIFIRST service users (statistical studies, satisfaction surveys, audience analyses and measurements, improving and adapting offers and services, etc.) |
Legitimate interests and/or Consent |
To promote Wifirst’s services |
Legitimate interests and/or Consent |
To manage and administer Wifirst’s services |
Legitimate interests |
WIFIRST does not use your Personal Data for advertising purposes, but only to provide with the services you have subscribed, ensure their proper functioning, and meet its contractual and legal obligations.
WIFIRST does not share your Personal Data with any third parties for commercial or advertising exploitation without your prior authorization (opt-in).
In some cases, and with your prior consent, WIFIRST may share your identification data with the company which has graciously offered you access to its services.
The Personal Data processed by WIFIRST are kept for no longer than is necessary in accordance with the purposes pursued and the legal obligations to which WIFIRST is subject.
To find out more about data retention periods applicable to your situation, contact our DPO.
Depending on their respective needs, are recipients of all or part of the Personal Data collected by WIFIRST:
WIFIRST undertakes that your Personal Data will only be transmitted to partners who are contractually bound to comply with an suitable data protection obligation, as well as to confidentiality and Personal Data protection legislation, within the limits of this Privacy Policy.
If your Personal Data is transferred to a country outside the EEA, WIFIRST will ensure this Personal Data is protected and transferred in compliance with legal requirements.
WIFIRST takes all appropriate technical and organizational measures to ensure the security of Personal Data and, in particular, to prohibit unauthorized access and/or disclosure of Personal Data. The user's Personal Data are stored in France on secure servers hosted by Equinix and Jaguar companies.
At any time, you may exercise your rights free of charge (except in a case of manifest abuse):
Please note that WIFIRST may not be able to meet your request in certain cases in order to comply with a legal obligation. You can exercise your rights via the contact details indicated in article 8 below.
In order to allow WIFIRST to respond to your request while preserving the security of your Personal Data, you must provide your surname, first name, email address and, if necessary, at the request of WIFIRST, a copy of your identity document (identity card, passport, residence permit), which will only be kept for the purposes of verifying your identity.
You must also state the e-mail or postal address where you wish to receive a response, as well as any other information required to justify your request if the right you wish to exercise is limited by the regulations in force.
For any question or claim relating to the processing of your Personal Data by WIFIRST or to this Privacy Policy, please contact the Data Protection Officer (DPO):
WIFIRST makes every effort to provide a quick and satisfactory solution to questions and claims relating to the protection of your Personal Data.
However, if you are not satisfied with the response you have received, you can contact your local data protection authority. The relevant authority in France is the National Commission for Data Protection (CNIL) located at 3 place de Fontenoy - 75007 Paris (www.cnil.fr).
This Privacy Policy can be modified by WIFIRST at any time.
In the event of a modification of the Privacy Policy, the new version in force will be applicable to the User as soon as posted on the WIFIRST website.
In the event of a dispute between the User and WIFIRST, the Privacy Policy to be taken into account will be that in force at the time of the facts giving rise to the dispute.
A leader in innovative WiFi and Fibre connectivity solutions since 2002, Wifirst is trusted by thousands of customers across Europe to provide high-quality, robust networks.