Equipment and Product Validation at Wifirst

Laurine Marcel
30 Jan 2025

Wifirst's approach to product and equipment validation is collaborative and adapted to our specific business requirements. Our primary goal is to ensure that solutions are seamlessly and effectively integrated into our customers' environments, while upholding the highest standards of quality and dependability.

A pragmatic and structured approach 

Wifirst selects products for validation based on their technical relevance and alignment with identified field needs. We anticipate future requirements for products like access points, switches, and routers by exploring the latest innovations. This approach allows us to offer valuable solutions while actively addressing customer needs.

A multi-stage validation process

The goal of the validation process is to guarantee that the equipment is interoperable with existing infrastructures and that the products can be used within the managed service logic. This is achieved through rigorous testing carried out by specialised teams. Here are the main stages:

1- Mimicking Client Environments

We recreate our customers' diverse infrastructure environments within our Paris laboratories. This allows us to ensure that our services are compatible with the access points, switches, and other network equipment.

This laboratory is equipped with state-of-the-art technology and is designed to accurately simulate the real conditions encountered by our customers. By reproducing these environments, we are able to test and validate the compatibility of equipment with the services we offer. This includes a wide range of devices such as access points, switches, and more generally all essential network equipment.

This validation process is crucial to ensuring that our solutions integrate seamlessly into our customers' existing infrastructures, minimising the risk of malfunction and guaranteeing optimum performance right from deployment. In addition, this approach allows us to anticipate and resolve potential interoperability issues before they arise in the field, ensuring a smooth transition and maximum customer satisfaction.

 

labo Hamidou 01 (1)

2- Performance tests

In-depth testing campaigns are conducted on specific equipment, such as access points. These tests, which are carried out directly on our Paris terrace, measure aspects such as signal range (radio power) and maximum data rates. This testing is essential for optimising the cost/performance ratio, particularly in complex environments like the Olympia.

Test Berri Vincent

3- Integration and supervision

Our Engineering team then embarks on a painstaking and detailed process of integrating the equipment into our advanced supervision system.
 
This process involves a series of technical steps, including configuring monitoring parameters, establishing secure communication protocols, and optimising interfaces for smooth management.
 
This careful integration ensures that, once the equipment is deployed in production, each product can be monitored continuously and accurately. This means that any anomalies or potential malfunctions can be detected quickly. In addition, our technical support team is trained and ready to intervene immediately, ensuring that problems are resolved quickly and efficiently, minimising service interruptions and maximising customer satisfaction.
 
This proactive and reactive approach not only ensures the reliability of our equipment, but also reinforces our customers' confidence in our ability to manage their technology infrastructures in the best possible way.
 

4- Approval process

The Operations team carries out field tests to assess the solution in real-world scenarios. Finally, they manage the integration of the solution into the customer's existing infrastructure.
 
To do this, it carries out in-depth field tests, which involve evaluating the solution in real-life conditions, simulating the various usage scenarios that the equipment might face. These tests are carried out in close collaboration with the operational teams, who contribute their expertise and knowledge of the existing infrastructure.
 
This cooperation enables any integration issues to be identified and resolved before final deployment, ensuring a smooth and seamless transition. In addition, these field tests provide valuable data to help refine configurations and optimise the performance of solutions, ensuring that each product works optimally from the moment it is installed. This rigorous, collaborative approach reinforces our commitment to delivering reliable, efficient solutions that are perfectly tailored to our customers' unique needs.
 

Continuous improvement and feedback

At Wifirst, continuous improvement is at the heart of our strategy, as we firmly believe that innovation and excellence come through a constant process of re-evaluation and improvement. We work regularly and proactively with manufacturers, building strong and lasting partnerships to report bugs encountered in the use of their products. This open and transparent communication enables us not only to propose concrete and targeted improvements, but also to play an active part in our partners' technological development.

This collaboration is essential to optimise our audit methods, which are designed to be both rigorous and flexible, and to refine the configurations of our equipment so that they perfectly meet the specific requirements of our customers.

In some cases, failures, far from being obstacles, turn into learning opportunities. They allow us to analyse our processes in depth, identify weak points and strengthen our ability to meet new challenges with a more resilient and innovative approach. In this way, every difficulty we encounter becomes a springboard for improvement and innovation, consolidating our position as a leader in the sector.

A customer-focused approach

At Wifirst, we constantly listen to our customers' needs because we understand that their satisfaction is the key to our success. We are committed to establishing an open and ongoing dialogue with them in order to better understand their specific challenges and evolving expectations.

Our product integration and validation strategy is designed to be agile and responsive, enabling us to respond quickly and effectively to their requests. We strive to offer solutions that are not only innovative but also perfectly adapted to each customer's unique context.

Our aim remains unchanged: to provide equipment and services that simplify IT for our customers, while delivering an optimal, smooth and hassle-free user experience.

The validation process therefore plays an essential role in this mission, guaranteeing the quality and reliability of each integrated product. We take great pride in ensuring that every stage of this process is rigorously executed to ensure that our solutions not only meet the highest standards, but also exceed our customers' expectations. Ultimately, our commitment to excellence and continuous innovation enables us to strengthen our customers' trust. 

You May Also Like

These Stories on Behind the scenes