Tackling quality demands in peak periods
We know exactly what a busy network means at peak times, and have developed technologies to offer the best quality of service at all times.
Tackling the complexities of WiFi in challenging environments
Ensuring good WiFi in warehouses, avoiding interference in department stores or providing WiFi service for french soldiers abroad... All complex challenges that make our teams proud.
Tackling the need for ultra-critical WiFi reliability
The accelerating digitalisation of businesses has revealed the critical importance of the connectivity backbone. Our customers all ask us to manage a WiFi infrastructure with very high availability.
Tackling the scale of large projects
Wifirst has the financial, human and organisational capacity to execute large-scale contracts (like deploying hundreds of points of sale every month for Les Mousquetaires Group).
Wifirst recently invested €1.5 million in the creation and development of its new web & mobile audit and integration platform. This collaborative platform, called AUDIN, has revolutionised the way our auditors, delivery project managers and integrators work on our sites, saving time at every level and achieving unprecedented levels of quality thanks to the platform's integrated modelling, control and management system.
Dedicated proprietary tools are also available for proactive supervision and quality of service management. Our technicians, engineers and network administrators have access to innovative applications that enable them to carry out their work in the best possible conditions, to the complete satisfaction of our end customers.
We are constantly looking for tangible, neutral evidence to validate our model and the relevance of our connectivity solutions. In the hospitality segment, Booking.com is proving to be an excellent indicator of WiFi satisfaction. Our analysis of WiFi Booking scores in French hotels shows that Wifirst-equipped hotels consistently outperform those using other providers.
For example, out of 4,485 hotels (2, 3, 4 and 5 stars with more than 30 rooms) analysed, the average score for Wifirst-equipped establishments was 8.22/10, compared with 7.82 from competitor connected hotels. A difference of 0.4 points- the difference is significant and has an indirect impact on hotel sales.
Our customers ' feedback is also proof that they recognise the technical superiority of our solutions. In their eyes, there's a Wifirst before and after.
"The challenge was to find a business partner who could help us have an economically viable, reliable and scalable solution to adapt to the new uses of today and tomorrow. We had a dual need for connectivity, and it's very important both that our customers are fully satisfied with our services, and that we can simplify our employees' daily lives by giving them access to the best technologies on the market".
Emmanuelle Anglade
Executive Vice President Marketing, Sales and Technology at Barrière Group
"The choice of the Wifirst solution was an obvious one for us. Not only does Wifirst handle all the implementation, but also the supervision of all the teams for all our points of sale. "
Eric Goutry
Store IT Support Manager
"The selection process introduced us to Wifirst and the quality of their offering and technical expertise convinced us. We have had the opportunity to work closely with their operational team and feel we are in good hands to offer the best possible service to our customers and staff, with increased resilience from this new network."
Franck Sibille
Area Vice President & General Manager, Grand Hyatt Barcelona
"Internet like at home, or even better than at home, was a pre-requisite of the call for tenders and a requirement for every student living in a Crous residences. Wifirst's PlanetCampus system was judged to meet this requirement for quality and innovation. It has enabled the Crous to pursue the development of "digital" residences, where connected objects play a key role in providing students with even more services.
Michel Affre
Chief Digital Officer, CNOUS
"On this large-scale project, our need was clear: to benefit from a solid infrastructure capable of absorbing the needs of our holidaymakers and teams. As a true partner, Wifirst supported us throughout the project, right from the construction phase, a decisive phase for this resort spread over 24 hectares".
Yoann Spadavecchia
IT Director, Club Med