Take your WiFi to the next level with Wifirst

Wifirst was the first B2B operator to specialise in WiFi technology and has consistently leveraged its experience to develop and refine its know-how, tools, and expertise.

No other operator has faced as many complex technical and operational challenges, and Wifirst has always been able to meet the needs of every business that has placed its trust in us.

Wifirst has recently invested €1.5 million in the creation and development of its new web and mobile audit and integration platform. This collaborative platform, called AUDIN, has transformed the way our auditors, delivery project managers, and integrators work on our sites, saving time at every stage and delivering unprecedented quality thanks to its integrated modelling, control, and management system.

We have also developed dedicated proprietary tools for proactive supervision and quality of service management. Our technicians, engineers, and network administrators use innovative applications that allow them to perform their work under the best possible conditions—ensuring the full satisfaction of our end customers.

Since its foundation in 2002, Wifirst has been delivering a WiFi as a Service solution to businesses and public organisations. WiFi as a Service is both a business model and an innovative approach:

• A business model: Wifirst invests in deployment and operates the service, while customers pay a fixed monthly subscription.
• An innovative approach: Wifirst assumes full responsibility for the project and makes strong commitments to service quality.

Here are five reasons why companies and public organisations choose this model:

1. It is a virtuous model, built on a results-driven commitment.
2. Customers can control and optimise their costs.
3. Wifirst takes responsibility for end-to-end service delivery.
4. The service model supports network sustainability.
5. IT departments can focus on their strategic priorities.

We are constantly seeking tangible, objective evidence to validate our model and demonstrate the relevance of our connectivity solutions. In the hospitality sector, Booking.com has proven to be an excellent indicator of WiFi satisfaction. Our analysis of Booking WiFi scores for French hotels shows that Wifirst-equipped properties consistently outperform those using other providers.

For example, among the 5,636 hotels analysed (2- to 5-star properties with more than 30 rooms), the average score for Wifirst-equipped establishments was 8.31/10, compared with 8.08 for competitor-connected hotels. A difference of 0.23 points—statistically significant—and one that has a measurable impact on hotel revenue.

Customer feedback further confirms that they recognise the technical superiority of our solutions. For them, there is a clear before and after Wifirst.