A proven organisational structure
For 20 years now, we've been fine-tuning our organisation to meet the ever more demanding connectivity needs of our customers! Wifirst's support chain is made up of around a hundred employees with eyes and ears everywhere, most importantly, seamless coordination, efficient communication, and a shared commitment to support every customer.
Adapted communication channels
We tailor our communication tools to match each user’s needs. For example, a student and a CIO will have access to different contact options based on their specific requirements.
- 24/7 multilingual hotline (number and personalised welcome optional)
- B2C and B2B email support
- Ticketing tool for incident management
- Chat on captive portal
- X- Wifirst Care account
- Web FAQ
