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The goal of many campsites and outdoor venues is to provide guests with a means to escape busy schedules and explore the great outdoors! But, today's holidaymakers want to remain connected, whether to catch up on work or stream a movie in the evening, there has been a huge shift in usage and expectations of WiFi being available over the past decade.
For around 15 years, Wifirst has been a leading supplier of business WiFi and Fibre to a variety of venues across Europe with expansive outdoor areas. We embrace the challenges brought by providing services to the world of outdoor hospitality and would be excited to assist you with your project.
Fibre Leased Line is essential for providing internet to high capacity campsites. As a provider of WiFi and as an Internet Service Provider (ISP), Wifirst is a single point of contact for providing both services, avoiding all of the problems that may occur from having multiple vendors involved.
Wifirst is the only outdoor hospitality WiFi operator that is also an ISP, with direct links to the primary content providers such as Netflix and YouTube to provide optimised internet performance.
No two campsites are the same: the capacity, the layout, the location and any external conditions such as typical weather conditions for the region must be a consideration while correctly planning WiFi deployment. Therefore, a systematic and thorough on-site audit should take place to make sure your campsite receives full and robust coverage.
Wifirst is passionate about WiFi and would recommend deploying a fibre backbone network to guarantee the very best user experience for your campsite.
A reliable and fast WiFi service has become a key decision factor for potential guests when choosing where to stay. Many travel sites such as Booking.com now offer insights into the WiFi service at your venue, which could ultimately impact your revenue if the service provided isn't meeting your guest's needs. Wifirst's core business is to provide robust, fast WiFi and Fibre services to outdoor hospitality venues that your guests will love, and connectivity solutions to ensure your staff and IoT devices are seamlessly integrated.
Rewind to 2011 and you would find most campsites offered WiFi services which were limited to just the bar and restaurant areas, and often chargeable. More recently, we see an apparent trend in the outdoor hospitality market. It's no longer good enough to have WiFi coverage in a select few areas as guests expect coverage throughout the premises. Furthermore, they also expect the service to be free of charge.
Paid vs free internet for guests can prove quite a challenge for venues who want to provide the best possible service while also being mindful of return on investment. Wifirst can help by ensuring you find the most cost-effective solution for your business, and by providing the WiFi service that your guests need.
Owner of Camping Saint Louis
Director of Yelloh! Village
Find answers to some of the most frequently asked questions regarding WiFi and Fibre services for campsites, caravan parks and holiday resorts.
Please get in touch. By using your postcode or GPS coordinates, we can quickly determine how easy it would be to set you up with Fibre connectivity in your campsite.
Customer satisfaction ratings are a priority for Wifirst. As we offer WiFi as a Service, it is vitally important to us that our customers are happy with the service we provided. With this in mind, we ensure that every aspect of the service that could impact guest satisfaction is carefully analysed and adjusted as necessary until we are confident that the service provided is of the very highest standard.
Every project is different, especially in the camping and caravanning industry; however, during the planning phase, we will work closely with you to agree upon the best way to deliver your new service while ensuring minimal disruption. You will also receive a dedicated Wifirst project manager who will handle all aspects of your installation and keep you fully informed of the project from start to finish.
Yes. Our system is capable of managing multiple networks in parallel on the same physical infrastructure: Guest WiFi, Staff WiFi, VOIP for example. All Wifirst networks are IoT ready, and our team are happy to help design a network with all of your technical requirements in mind.
The network is monitored continuously by our proactive support team who will intervene remotely or on-site as required if an issue is detected. Your guests can contact our customer care team to receive support 24/7 by phone, email or online chat.
Resort staff also have access to our online support portal, which in addition to providing the ability to report any faults, also shows live information on the status of all equipment.
Connecting to the WiFi is very intuitive, and available in a variety of languages such as French, English, German, Spanish, Dutch and Chinese. The WiFi service captive portal automatically matches the native language of the connecting device. There are several authentication methods to chose from which will be discussed with you to make sure we have the right method setup to meet your guests needs.