Overview
The Resolution Hotel is a charming 3-star independent property in the heart of Whitby, a historic seaside town on the Yorkshire coast. Following a full renovation in 2020, the hotel partnered with Wifirst to deliver a complete WiFi and Fibre solution across its 38 rooms — setting a new standard for connectivity in the independent hospitality market.
THE CHALLENGE // A Newly Renovated Independent Hotel with Modern Connectivity Needs
Located in one of England's most beloved coastal destinations, The Resolution Hotel underwent a comprehensive renovation in 2020 to bring its facilities up to the expectations of contemporary travellers. As part of this transformation, the hotel recognised that reliable, high-speed internet had become a non-negotiable for guests — whether visiting for a short break, a family holiday, or a working retreat by the sea.
As an independent property, The Resolution faced a challenge common to smaller hotels: delivering enterprise-grade connectivity without the resources or in-house technical expertise of a large hotel group. The existing infrastructure was not fit for purpose, and the team needed a trusted partner to design, install, and manage a solution end to end.
THE SOLUTION // WiFi as a Service and Dedicated Fibre, Tailored for an Independent Property
Wifirst deployed a fully managed WiFi as a Service solution alongside a dedicated Fibre connection, providing The Resolution Hotel with a robust and scalable digital infrastructure. The deployment — completed in 2021 — covered all 38 guest rooms and public areas, with smart hardware placement ensuring consistent coverage throughout the building.
The Wifirst solution includes network design, installation, 24/7 monitoring, and ongoing maintenance within a single monthly service fee. Secure network segmentation keeps guest and operational traffic separate, while the managed model means hotel staff can focus on hospitality rather than troubleshooting connectivity issues.
For an independent hotel of this size, the WiFi as a Service model offers a particularly strong fit: no large upfront capital investment, predictable costs, and the peace of mind that comes with a fully supported, professionally managed network.
THE BENEFITS // Consistent Connectivity That Guests Notice
Since the installation, The Resolution Hotel has maintained a strong Booking.com WiFi score of 8.7 — a clear reflection of the quality and reliability of the network in the eyes of guests. In a competitive market where online reviews directly influence bookings, a high connectivity score is a meaningful commercial asset.
Hotel staff benefit from a reduced technical burden, with Wifirst proactively monitoring and supporting the network around the clock. The infrastructure supports smooth day-to-day operations and positions The Resolution Hotel well for future growth — all delivered with the simplicity and responsiveness that independent operators need.
