Simple, secure Internet access for BRED customers

BRED, the leading French popular bank in the BPCE group, has chosen Wifirst to guarantee impeccable connectivity for its customers in all its branches, both in mainland France and in DROM & COM. Thanks to the infrastructure put in place, customers can easily connect to the network by scanning a QR code with their smartphone, enabling documents to be signed in total security.

// STANDARDISATION CHALLENGES

A desire to outsource WiFi management

To ensure a uniform, high-quality user experience across its branch network, BRED's information systems department opted for the expertise of a WiFi specialist. The scope of our partnership covers the deployment, supervision and maintenance of a wireless Internet access solution on all BRED sites, while relieving the bank of legal issues (logging, processing of requisitions, etc.).

// CUSTOMER EXPERIENCE CHALLENGES

A secure connection accessible to all profiles

Connection to WiFi is immediate: simply scan a QR code, making the process accessible to all customers, whatever their familiarity with digital technology. But the solution does more than simply provide Internet access. It has been designed and developed with the specific requirements of the banking sector in mind, where data security and confidentiality are paramount. Indeed, in an environment where sensitive information, such as official documents and electronic signatures, circulates freely, it is crucial that the network is impenetrable to external threats. An approach that demonstrates BRED's commitment to offering its customers an experience that is not only convenient and frictionless, but also extremely secure.

// PROJECT MANAGEMENT CHALLENGES

Access to the best deployment and supervision tools

Wifirst knows how to adapt its deployment methods to ensure consistent quality of service across multiple sites, even if they are spread over different regions. In fact, Wifirst has a number of overseas customers (Crous, Accor, Bpifrance, MAIF, etc.) and has therefore acquired specific logistal resources and know-how to simultaneously deploy the service with local service providers in the DROMs and COMs, trained and certified by our technical experts. 

In addition, dedicated support and training sessions on the tools developed by Wifirst, in particular the Wifirst Center - our real-time management and monitoring platform - have been set up. These initiatives ensure continuous supervision of the network and reinforce its efficiency, guaranteeing BRED customers a 100% reliable connection.