The Antoinette Hotel Group is a distinguished, privately owned hospitality company led by brothers Paul and Adam Buzasi — the third generation of a family whose roots in British hospitality date back to 1978. With a team of over 300 employees, the group owns and operates a diverse portfolio of three- and four-star hotels, restaurants, cocktail bars, and event spaces across South West London and the New Forest. From the urban business hub of Antoinette Wimbledon and the eco-luxury boutique Hotel Bosco in Surbiton, to the country charm of The Crown Manor House Hotel in the New Forest, the group delivers distinct, experience-led hospitality — and needed a connectivity partner capable of unifying it all.
// THE BUSINESS CHALLENGE
One Network Standard Across Three Very Different Properties
Operating 120+ rooms spread across three distinct property types — a modern urban hotel, a boutique townhouse, and a Grade II listed country manor — presents a unique connectivity challenge. Each building has its own physical characteristics, guest profile, and operational demands, yet all require the same consistent, high-performance network experience.
At The Crown Manor House Hotel, the building’s thick, historic walls severely weaken wireless signals, making consistent coverage impossible without expert design. At Antoinette Wimbledon, corporate events and weddings regularly bring hundreds of guests online at once, putting intense pressure on the network in conference and banqueting spaces. At Hotel Bosco, a fully paperless guest journey and digital-first service model rely completely on a stable, high-performance connection. With a lean central team and sites spread across different locations, the group could not spare internal resources to continuously diagnose and fix network issues at each property.
// THE WIFIRST SOLUTION
WiFi as a Service for a Multi-Site Portfolio
By adopting Wifirst's fully managed WiFi as a Service model, the Antoinette Hotel Group shifted connectivity from a capital-intensive headache to a predictable, scalable operating expense — with expert design, deployment, and ongoing management handled entirely by Wifirst.
Expert Coverage Design
Wifirst conducted detailed WiFi site surveys at each property, mapping signal propagation to address the specific challenges of each building. At The Crown Manor House, this meant ensuring that guests in a 15th-century room enjoy the same high-speed 5GHz connectivity as those in a modern build. Access points were precisely positioned to eliminate dead zones across guest rooms, public areas, and outdoor spaces.
High-Density Event Performance
For Antoinette Wimbledon's busy events calendar, Wifirst deployed high-density access points with intelligent load balancing. When a conference room or banqueting hall reaches capacity, the network automatically adjusts to prevent congestion — ensuring seamless connectivity for every delegate and guest.
Secure, Segmented Infrastructure
Wifirst implemented a multiservice network architecture using separate VLANs across the same physical infrastructure. Guest traffic is fully isolated and secure, while POS systems, staff operations, and back-of-house applications run on prioritised, dedicated network slices. IoT devices including security cameras and digital signage are also securely connected, enabling real-time management of the group's assets without impacting the guest experience.
Room Area Network
Across all three properties, Room Area Network (RAN) provide guests with their own private, secure network — allowing them to connect multiple devices just as they would at home, whether that's a business traveller on a video call at Antoinette Wimbledon or a family streaming content at The Crown Manor House.
24/7 Proactive Monitoring & Support
Wifirst's one-stop-shop managed model provides round-the-clock supervision of all active equipment across every site. Anomalies are detected and resolved remotely before guests or staff are even aware of an issue — freeing the group's 300 employees to focus entirely on delivering great hospitality.
// DRIVING OPERATIONAL EXCELLENCE
A Connected Foundation for Growth
With Wifirst managing connectivity end to end, the Antoinette Hotel Group now operates a unified, enterprise-grade network across its entire hotel portfolio — regardless of building age, location, or guest profile. Residents at every property enjoy a seamless, home-like digital experience, while the group's diverse revenue streams are supported by infrastructure that simply works.
The shift to a fully managed model has eliminated unexpected capital expenditure on network hardware, removed the burden of multi-vendor troubleshooting from the management team, and provided the group with a scalable connectivity platform that can grow alongside their portfolio. By partnering with Wifirst, the Antoinette Hotel Group has turned connectivity from an operational challenge into a competitive advantage — ensuring that whether a guest is staying in a boutique eco-luxury room in Surbiton or a historic country retreat in the New Forest, the digital experience is consistently excellent.
