The Impala team has kindly written an article about our recent partnership. Let's highlight the reasons why we wanted to work with them.
What service does Impala offer?
Impala is a PMS hub, i.e. a service that centralises communication with a large number of PMS on the market through a single API. Thus, by interconnecting with Impala, Wifirst becomes de facto connected to a multitude of PMS solutions
Why interconnect with PMS?
Interconnecting with a hotel's PMS is a highly effective way to elevate the customer experience by streamlining digital services and personalising each guest interaction. For instance, our Room Area Network (private WiFi) solution is significantly strengthened when WiFi credentials are automatically managed based on data exchanges with the PMS at both check-in and check-out. This seamless integration not only eliminates manual processes for hotel staff, reducing operational workload, but also ensures guests enjoy immediate and secure connectivity as soon as they arrive, enhancing both satisfaction and trust in the service.
In addition, with our TV and Chromecast solutions, PMS integration allows the welcome screen and interface to be automatically displayed in the guest’s preferred language, pulling directly from the customer’s booking details. Beyond just a personalised greeting, this opens the door to curated recommendations and service information, tailored specifically to that guest’s profile, preferences, or even loyalty status. As a result, hotels can demonstrate a higher level of attentiveness and adapt the on-site digital journey for each client.
Overall, this close coupling of digital services with PMS data not only optimises operational efficiency but also enhances customer knowledge, drives engagement, and helps the hotel deliver a connected, seamless and memorable experience from the very first contact.
Simplification of interconnections with our customers' PMS
When Impala was recommended to us by one of our customers (Honotel) - let's take this opportunity to thank them - it quickly became clear that this solution would be of great help in improving our products. Until now,
the interconnection to a hotel's PMS, regularly requested by customers, required specific and relatively long and expensive developments. Having access to a hub connected to the major PMSs on the market has resulted in significant savings in development resources, while at the same time facilitating the marketing of products that are now compatible with a growing number of PMSs.
The Impala solution, which is simple, reliable and affordable, has enabled us to quickly solve a recurring problem in our business. A real success story
