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A pioneer of managed WiFi solutions, or "WiFi as a Service". Wifirst provides a full managed solution to ensure that you receive the very best service possible and that your investment into WiFi connectivity goes well beyond its primary use. Our primary goal is to build a foundation for you to power all of your digital needs through reliable, fast and secure network infrastructure.
Our WiFi experts conduct a thorough and in-depth technical survey using proprietary applications to analyse several vital elements that will ensure optimal coverage and trouble-free service. The number of wireless access points required is determined based on power measurements, signal to noise ratio, channel capacity and potential interference amongst many other key test points.
Wifirst uses internal resources alongside a network of certified partners for deployment. We work closely with customers to always keep any disruption to an absolute minimum, and only deploy brand new best in class hardware to deliver a reliable and fast network infrastructure.
Wifirst provides 24/7 technical support which can be contacted in a variety ways such as by phone, email, through our online portal, via social media or online chat. Additionally, we have a network of field support engineers both in the UK and around Europe ready to assist whenever needed. Furthermore, our proactive monitoring team provides an additional layer of support by continually analysing the equipment installed in your property to tackle any incidents before they impact your guests.
The Wifirst Centre is your dedicated extranet portal giving you access to your site’s network status amongst other information. Creating internet access codes, monitoring usage, access to the Wifirst support team, hardware status reporting using dynamic floor plans of your building in real-time, and many other features are all made possible.
When users first connect to the WiFi, they will be automatically directed to a page called the "Captive Portal" to initiate their internet connection. We tailor this page to match your brand with high-resolution images and logos. No matter what type of device your guest is using, such as a tablet, laptop or smartphone, the layout responds accordingly to create a seamless experience.
We consider the network and WiFi services to be the foundation of your digital infrastructure. In a world that is converging towards IP, having a reliable, fast, secure and resilient WiFi network becomes essential. Offering multiple secure networks running in parallel is vital, and allows segregation of traffic for connected devices away from the day to day internet traffic. Wifirst will help ensure your network is set up to best suits your needs.
From the moment devices are connected whether a smartphone, computer, minibar or payment terminal, an excellent WiFi experience should be expected throughout the building. As a leading provider of WiFi as a Service, we work hard to assure that this is always the case, and should anything ever go wrong, it is resolved quickly, and at no additional expense to you. It's all included as part of the service we provide, allowing you total financial predictability, and peace of mind.
Many Accor Group hotels use a Cloud version of their PMS. Receptionists now work on the move, welcoming guests and checking them in with a tablet connected to a secure VLAN on our network.
We are fortunate enough to have equipped all Norauto centres (Car repair centres in Europe) with WiFi. In this context, WiFi is mainly used by employees to access their business applications while on the move.
More and more frequently we are asked to connect WiFi speakers to provide ambient sound in the common areas of our clients’ establishments. One hidden SSID is generally sufficient to meet this need.