Take your hotel WiFi to the next level

I'm not happy with my hotel's WiFi installation. How can I be sure that Wifirst will offer a better solution?

When Wifirst becomes the hotel WiFi provider, guest satisfaction scores consistently improve. Unlike generic systems, our Hotel WiFi solutions are designed specifically for hospitality. Every parameter that impacts service quality—coverage, bandwidth, device density, roaming, and security—is fully assessed and controlled. We always perform a full on-site audit before deploying a tailor-made network to ensure your property gets a reliable and future-proof solution.

Can you reuse existing cables in my hotel?

In some cases, yes. However, to guarantee the highest quality of service, our engineers typically recommend a full cabling audit and certification. This ensures your infrastructure can support the latest hotel WiFi solutions without bottlenecks. In the case of new builds or renovations, we adapt our design to optimise installation costs while keeping performance and reliability in mind.

What equipment does Wifirst use?

Wifirst continuously evaluates equipment from leading manufacturers such as Ruckus, Aruba, Cisco Meraki, and Huawei. By selecting enterprise-grade access points, switches, and controllers, we ensure our WiFi for hotels is robust, scalable, and capable of supporting hundreds of devices simultaneously. This guarantees both guests and staff enjoy a seamless digital experience.

How do you assess my hotel's specific WiFi requirements?

Every hotel is unique: building materials, number of floors, guest density in certain areas (lobbies, conference rooms, restaurants, pool areas), and specific digital services. That’s why we carry out a technical WiFi site survey before each deployment. The survey allows us to:

• Map the exact location and number of access points.
• Dimension the bandwidth required for streaming, PMS integration, IPTV, and IoT devices.
• Build a resilient, future-proof hotel WiFi installation that supports both guest and operational needs.

How do you ensure the security and reliability of the WiFi network?

Security is critical in hospitality. Our Hotel WiFi solutions include:

• Segmented networks (guest WiFi, staff WiFi, PMS/critical systems).
• WPA2/WPA3 encryption for all traffic.
• 24/7 monitoring and proactive alerts.
• Professional firewalls, access control, and automatic updates.

We also implement network redundancy to guarantee maximum uptime, ensuring guests always enjoy a secure and reliable connection.

How do you ensure a stable connection despite a large number of users?

Our hotel WiFi installations are designed for high-density environments. We use enterprise access points that can handle hundreds of simultaneous connections without degrading performance. Features include:

• Smart bandwidth allocation with traffic prioritisation (e.g. for video conferencing or PMS tools).
• Dedicated fibre backhaul to guarantee high throughput.
• Optimised use of the 5 GHz band for streaming and heavy usage.

Can I use my hotel's WiFi network for operational needs (reservation systems, video surveillance, etc.)?

Absolutely. Our Hotel WiFi solutions support multiple secure SSIDs over the same infrastructure:

• Guest WiFi
• Staff WiFi
• PMS and business tools
• Security systems (CCTV, access control)

This segmentation guarantees performance and security for each use case.

Can your WiFi solution for hotels work with my PMS?

Yes. Wifirst integrates seamlessly with many PMS solutions including Oracle, Protel, and more. Just let our sales team know your PMS, and we’ll ensure full compatibility.

Does WiFi need to cover all areas of the hotel?

Yes. Today’s travellers expect reliable WiFi everywhere—guest rooms, lobbies, meeting rooms, restaurants, pools, and terraces. Our hotel WiFi installation approach ensures complete, consistent coverage even in challenging architectural spaces.

How can I personalise the WiFi experience for my guests?

Your hotel’s WiFi can become a branded digital service:

• Custom captive portal with your logo and design.
• Login via room/reservation number or SSO.
• Multilingual portals for international travellers.
• Targeted messages, promotions, or surveys.

This transforms WiFi into both a guest loyalty tool and a marketing channel.

What regulations apply to hotels offering public WiFi?

Hotels must comply with:

• User identification and traceability.
• Log retention for one year.
• GDPR compliance for personal data.

Wifirst takes full responsibility for regulatory compliance, providing peace of mind in case of audits or disputes.