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Wifirst, the French leader of WiFi as a service, announces a partnership with the Mobivia group to develop, design and operate WiFi networks for all Norauto centers over the next 5 years. The challenge: to standardize the converged wireless infrastructure across the entire Norauto network for business needs and to strengthen the relationship with customers through an ever richer digital experience.
By choosing Wifirst as a partner in its digital transformation, the Norauto brand is making WiFi the cornerstone of its connectivity, affirming its desire to strive for an ever more innovative model. Indeed, WiFi is at the heart of the devices implemented by Wifirst: telephones, payment terminals, printers and PDAs are now connected, making it possible to facilitate and systematize the complete diagnosis of the car when it enters the workshop. Beyond the work tools of the brand's employees, the entire customer journey is done with WiFi: from touring the vehicle, to making appointments, and even repairs in the workshop, always offering more responsiveness and service.
In order to offer an ever more optimal and seamless customer experience, we have decided to improve the accessibility of the services we offer to our customers and employees.
Thanks to its in-depth technical expertise, Wifirst has established itself as an obvious partner in the digital transformation of our auto centers to meet this desire.
Vincent Leriche IT Operations Leader
Concretely, the “WiFi as a service” solution provided by Wifirst becomes the backbone of the centers' internal network, to which all applications, services, and equipment can be connected very simply.
Wifirst's multiservice solution is being deployed in all Norauto centers, guaranteeing, in 2021, very high speed WiFi on 100% of the indoor and outdoor spaces of the 650 Norauto auto centers in Western Europe.