Over 10 years of Wifirst & Accor partnership

Accor is the leading French hotel group with more than 5,500 locations spread across about one hundred countries. The brand portfolio is very broad: from Midscale & Economy brands (Ibis, Mercure, Novotel, Adagio...) to Luxury & Premium brands (Sofitel, Pullman, Raffles, MGallery...).

Our shared history began in 2013 when Wifirst was selected by Accor to replace Orange for the Mercure, Novotel, Pullman, and MGallery brands. 250 hotels were equipped in just three months! Since then, Wifirst has been a referenced technology provider for various products (WiFi, Fiber, IP Telephony, IPTV...) and regions (mainly Europe). We continuously work closely with our customers with a tailor-made technological approach that appeals to both Accor teams and franchisees.

// CUSTOMER SATISFACTION WELL ACHIEVED

The analysis of WiFi Booking scores shows that Wifirst has the best average score across each brand.

The analysis of WiFi ratings on Booking demonstrates that Wifirst stands out from the competition across all ranges. All customers value the quality of the service provided.

For WiFi scores, the average gap is 0.14 points between the hotels operated by Wifirst and those operated by other providers.

// A TECHNICAL RESPONSE TO THE EXPLOSION OF USAGE

At Accor, we operate future-proof networks capable of absorbing the incredible growth in internet usage (x2 in four years)

This chart takes us through time, showing the impact of the Covid crisis in 2020 on hotel attendance and therefore on internet usage. It was not until 2022 that usage levels surpassed those of 2019. Since then, records have been broken every year, reaching peaks of 90 GB of data consumed per room during high season. Impressive!

// WIFIRST, A SINGLE POINT OF CONTACT FOR CONNECTIVITY AT ACCOR

Wifirst has listed many products with the Group

From internet access to multimedia services, we offer a complete connectivity solution to our Accor franchise clients. A single point of contact streamlines project management, problem resolution, and simplifies accountability, with a multi-sector presence that enables large-scale project deployment.

// OPTIMIZING TELECOM BUDGETS WITH THE UNIFIED NETWORK

Wifirst has listed many products with the Group

The majority of hotels use separate networks to connect their various services (telephony, PMS, cameras, and Guest WiFi), which results in a large volume of equipment and maintenance difficulties.

We offer all hoteliers the opportunity to optimize their telecom budgets, their carbon footprint (up to 70% energy savings), and their operational performance thanks to our unified network: a secure multi-service infrastructure that connects all digital services and devices, both for guests and staff.

Discover what we did at SO/ PARIS .