// AN INCREASE IN CUSTOMER SATISFACTION
Analysis of WiFi Booking ratings confirms that the jump in quality.
An in-depth analysis of WiFi ratings on the Booking platform clearly and indisputably reveals that Wifirst stands out from the competition in all hotel categories, whether budget, mid-range or luxury. This superiority is particularly evident in the glowing customer reviews, which unanimously highlight the exceptional quality of the WiFi service provided. Users appreciate not only the speed and reliability of the connection, but also the ease of access and stability of the network, all of which contribute to a significantly enhanced stay experience.
On the WiFi score, the average difference is 0.22 points between the base operated by Wifirst and that operated by other providers.
// THE ABILITY TO SUPPORT THE GROUP THROUGHOUT EUROPE
Over 5,000 rooms benefit from Wifirst WiFi in Western Europe
Our presence is strongest in France and the UK, where we have established strong and lasting partnerships, and we continue to expand our relationship with Louvre in Spain, Italy and Germany. In these countries, we are committed to strengthening our collaboration by developing innovative solutions tailored to the specific needs of each market.
As part of our WiFi as a Service offering, we are committed to proactively and continuously monitoring all active equipment, including WiFi switches and access points, to ensure optimum performance and seamless connectivity. We provide our customers with a range of unique and innovative tools that enable them to view and analyse all their network data in real time. These tools offer complete visibility of WiFi usage, equipment performance and any anomalies, enabling effective management and informed decision-making to improve the user experience.
Thanks to this approach, our customers can not only monitor the state of their infrastructure, but also anticipate future needs and adapt their services accordingly, ensuring greater customer satisfaction and loyalty.
"From the moment the solution provided by Wifirst was deployed in our first establishments, we knew we had made the right decision. The team was fantastic at helping us choose the right solution at the right price, and the WiFi service we now have in our hotels is extremely reliable and very fast. Everything works, and it works very well. I would highly recommend Wifirst as a partner to anyone looking to upgrade their WiFi or Fiber services."
Simon Rowley
Finance Manager - Groupe Louvre Hotels
