Louvre Hotels Group

// INCREASED CUSTOMER SATISFACTION

Significant improvement in WiFi quality confirmed by Booking.com scores

An in-depth analysis of WiFi scores on the Booking platform clearly and indisputably reveals that Wifirst stands out from the competition in all hotel categories, whether budget, mid-range or luxury. This superiority is particularly evident in the glowing customer reviews, which unanimously highlight the exceptional quality of the WiFi service provided. Users appreciate not only the speed and reliability of the connection, but also the ease of access and stability of the network, all of which contribute to a significantly enhanced experience.

On average, hotels equipped with Wifirst achieve WiFi scores that are 0.22 points higher than those using other providers.

// SUPPORTING THE GROUP THROUGHOUT EUROPE

Over 5,000 rooms benefit from Wifirst WiFi across Western Europe

Our presence is strongest in France and the UK, where we have established strong and lasting partnerships. However, we continue to expand our relationship with Louvre in Spain, Italy and Germany. In these countries, we are committed to strengthening our collaboration by developing innovative solutions tailored to the specific needs of each market. 

As part of our WiFi as a Service offering, we are committed to proactively and continuously monitoring all active equipment, including WiFi switches and access points, to ensure optimum performance and seamless connectivity. We provide our customers with a range of unique and innovative tools that enable them to view and analyse all their network data in real time. These tools offer complete visibility of WiFi usage, equipment performance and any anomalies, enabling effective management and informed decision-making to improve the user experience.

Thanks to this approach, our customers can not only monitor the state of their infrastructure, but also anticipate future needs and adapt their services accordingly, ensuring greater customer satisfaction and loyalty.