Novotel Paris les Halles, a prestigious hotel in the heart of Paris, has undertaken an ambitious project to modernize its WiFi connectivity and TV service. The main objective was to improve the experience of both guests and staff by using modern, efficient technologies. The project also aimed to reduce operating costs and simplify management of the hotel's technological infrastructure.

// MODERNIZATION CHALLENGE

Infrastructure overhaul at the heart of customer experience challenges

Novotel Paris les Halles opted for a complete overhaul of its technological infrastructure. The project includes the installation of 348 latest-generation WiFi access points, guaranteeing optimal coverage in all areas of the hotel. At the same time, 265 Apple TVs have been integrated to deliver a premium, intuitive viewing experience.

A key aspect of this project was the installation of new WiFi access points. This state-of-the-art equipment was strategically placed to ensure homogeneous, stable coverage in all guest rooms, common areas and work zones. The new WiFi infrastructure enables guests to benefit from a fast and reliable connection, essential for both business and leisure travelers.

View of the deployed network environment

Integration of Apple TVs

The modernization of the TV service has been achieved thanks to the integration of 265 Apple TVs. These devices offer an intuitive user interface and access to a wide range of content, including local and international channels, streaming services and applications. This new solution has significantly enhanced the entertainment experience for guests, while simplifying management and maintenance for hotel staff.

// SUSTAINABILITY CHALLENGES

Optimizing costs and simplifying management

One of the major successes of this project was the significant reduction in operating costs. The modernization of the infrastructure reduced maintenance and energy costs by 37%. Centralized management of the new LAN also simplified day-to-day operations, enabling staff to concentrate on other essential aspects of customer service.

Direct impact and long-term vision

Improvements in connectivity and TV service have had an immediate and positive impact on customer satisfaction. Feedback has been largely positive, with the WiFi rating on Booking.com now reaching 8.2/10, a concrete indicator of customer satisfaction.

The new technological infrastructure also consumes less energy, helping to reduce the hotel's carbon footprint. This sustainable approach is part of Novotel Paris les Halles' commitment to environmental responsibility, in line with guests' growing expectations for greener, more environmentally-friendly hotel practices.

Finally, the network deployed is scalable, capable of accommodating future IP equipment (connected refrigerators, cameras, etc.), guaranteeing a solid, sustainable infrastructure for the long term.