WiFi networks in hotels

Hospitality WiFi solutions

Offering great WiFi, great service and great internet to the hospitality industry, without the huge expense

 

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Supporting your ability to stay up to date with technology, even during low occupancy

We understand that investing in new technology can be an expensive and cumbersome exercise. What's more, the technology world moves so fast that equipment quickly becomes outdated, and the financial value of the hardware rapidly deprecates. Wifirst can help make improving the WiFi in your accommodation more, accommodating:

  • No capital investment required.
  • Low monthly operating costs with zero interest.
  • Our WiFi as a Service solution means you have full financial predictability - should any problems occur, you will never have unexpected expenses. Replacement hardware, engineer visits, it's all part of the service we provide.
  • Always stay up to date with new technology demands in the hospitality market - at the end of the term, renew with Wifirst and we will either lower your monthly fees or provide another full WiFi upgrade to ensure you're always up to date, at no additional cost!
  • All hotels have low seasons when times can become tough. Wifirst can offer the flexibility. For example, if you would like to pay less during low occupancy and make up the difference when your revenue increases, not a problem.

Hospitality WiFi solutions tailored for streaming and other high bandwidth demands

85% of hotel guests now carry two or more devices when travelling. Customers demand a service tailored to how they use the internet which has now become very heavily focused on video streaming services. Wifirst has developed a proprietary technology platform able to dynamically adapt to demanding environments, thanks to its WiFi expertise, the WiBox and our Fibre Leased Lines.

Download our free guide

Uses of the internet in hotels
WiFi hotspot for hotels

Reliable, fast WiFi and Fibre Leased Lines for hotels

A reliable and fast WiFi service has become a key decision factor for potential guests when choosing where to stay. Many travel sites such as Booking.com now offer insights into the WiFi service at your hotel, which could ultimately impact your revenue if the service provided isn't meeting your guest's needs. Wifirst's core business is to provide robust, fast WiFi and Fibre Leased Line services that your guests will love, and connectivity solutions to ensure your staff and IoT devices are seamlessly integrated.

Read the Louvre Hotels case study

video

In-room Chromecast streaming made simple, just as Google intended

Wifirst is committed to helping your hotel meet the demands of todays guests by offering a Chromecast solution that works just as Google intended. Many providers will claim to offer a similar solution, but often a proxy server and an open WiFi network is used which can result in a more complex, more costly and less secure service. We do things just as Google intended. Stream & Cast by Wifirst uses no proxy server, and your guests content is secured by WPA2/3 encryption. A native Chromecast solution for the hospitality market.

Download our Stream & Cast brochure

Chromecast solution for hotels
Wifirst Center : service monitoring interface

Drive your business through WiFi

We regularly develop and update our centralised network management portal allowing hoteliers to monitor the service we provide. The portal also provides you with access to collated marketing information such as names, email addresses, nationalities and types of devices used, all while remaining GDPR compliant. This type of information can, of course, help grow your business and in turn, drive profit.

Increase revenue from Meetings and Events

Corporate events provide an essential revenue stream in the hospitality market. Wifirst has developed a range of technical solutions to help hotels strengthen the conference services you offer. For example, the creation of private WiFi networks, dedicated bandwidth, or even temporarily increasing the speed all become possible to help drive the Meetings and Events business in your property.

WiFi network for seminar rooms
Hospitality TV systems through WiFi

Our clients

Thousands of hotels trust Wifirst to deliver high-quality WiFi services to their guests. See all case studies ›
AccorHotels logo
Holday Inn Logo
The Ascott Logo
Center Parcs logo
Citadines Apart'Hotel logo
Wyndham Hotels & Resorts Logo
Best Western hotels logo
Club Med logo

“With the deployment of the Wifirst solution, AccorHotels now is able to provide its customers with a comprehensive, high quality and easy to use service.”

Sébastien Bazin
President of the AccorHotels group

Read the case study

“From the moment the Wifirst solution went live at Campanile Dartford, we knew we had made the right decision. The team were fantastic with helping us to choose the right solution, and the WiFi service we now have is extremely reliable and very fast. It just works and works well. I would highly recommend Wifirst as a partner to anyone looking to update their WiFi or data line services.”

Mark Aldridge
Head of Operations for Norther Europe, Louvre Hotels

Read the case study

“Since its creation, the Barrière Group made the choice of quality throughout our product offering. We are therefore happy to continue this tradition by signing a partnership for WiFi with the Wifirst company Bolloré Group.”

Dominique Desseigne
CEO of the Lucien Barrière group

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“The Wifirst MICE team advises and directly interacts with our guests so our sales department can rely on Wifirst to focus on the technological logistics linked to the organisation of events. We highly recommend this quality partner.”

Saadia Nitelhadj
Director of Information Systems for the l’Hôtel du Collectionneur

“We were seduced by the Wifirst solution which allowed our properties to acquire a real technical foundation on which all digital services can be built upon. Beyond guest WiFi access, Wifirst gives staff the ability to securely connect to a dedicated WiFi network.”

Guillaume Renaudin
Europe IT Director for The Ascott Limited group

Read the case study

Frequently asked questions

Find answers to some of the most frequently asked questions regarding WiFi and Fibre services for hotels.

I'm unhappy with my current WiFi service provider. How can I be sure that Wifirst will offer a better solution?

Customer satisfaction ratings are a priority for Wifirst. As we offer WiFi as a Service, it is vitally important to us that our customers are happy with the service we provided. With this in mind, we ensure that every aspect of the service that could impact guest satisfaction is carefully analysed and adjusted as necessary until we are confident that the service provided is of the very highest standard. Furthermore, we offer full WiFi and Fibre upgrades with nothing at all to pay upfront. Wifirst has developed a unique expertise throughout the years by connecting thousands of hotels in Europe, and has thus become the european leader in managed WiFi for the hospitality market.

Is Wifirst’s WiFi service compatible with all computers, phones and tablets?

In every hotel, Wifirst deploys high-performance WiFi equipment. Our wireless networks are dual-band using either WiFi 5 or WiFi 6 technology depending upon your requirements. All devices such as smartphones, tablets and computers which can connect to a WiFi network are compatible with our solutions.

Can I reuse the cables already present in my hotel?

In most cases, to guarantee an optimal quality of service, our integration team carries out a complete redeployment to certify that all cabling is of the exact standard which will allow your new WiFi service to function correctly.

What hardware does Wifirst supply?

Wifirst continuously evaluates hardware from different manufacturers to ensure you are provided with the best wireless solution to fit the hospitality market requirements and suit your needs. Our engineers have very close relationships with prestigious suppliers such as Ruckus, Cisco Meraki, Aruba, ExtremeWireless / Aerohive, Dell and Huawei.

I'm looking at upgrading my data line, will it work with the Wifirst WiFi system?

Yes. To make sure you receive the best performance we would recommend ordering a commercial-grade Fibre Leased Line which provides you with guarantees around the recovery times, guaranteed bandwidth, static public IP addresses and also symmetrical upload and download speed. If you're unsure of what speed you need, we can help. Or, as Wifirst is an Internet Service Provider as well as a hospitality WiFi provider, we can take away the hassle of dealing with multiple vendors and provide you with a Fibre Leased Line connected to our own data network to provide your internet connectivity at a very competitive price.

Will I own the equipment installed in my hotel?

So that we can provide you with the most competitive rates possible, Wifirst retains ownership of the hardware installed in your hotel. In addition to great value for money in comparison to buying hardware, it also means that if any of the equipment develops a fault throughout the contract duration, Wifirst will supply a replacement at no additional cost, giving you full financial predictability month to month.

Can I use the Wifirst network for my other business needs, such as a back-office WiFi, VoIP phones or wireless door locks?

Yes. Our system is capable of managing multiple networks in parallel on the same physical infrastructure: Guest WiFi, Staff WiFi, VoIP, Door Locks. We also believe IoT will be increasingly important in the hospitality industry, therefore all Wifirst networks are IoT ready. Our team are happy to help design a network with all of your technical requirements in mind.

Will the WiFi system work with my PMS?

Yes, Wifirst works seamlessly with most PMS providers, just let us know which PMS you use, and we'll be happy to help.

If you have any further questions, please get in touch:

Contact our Hospitality WiFi experts