header_hotel.jpg

WiFi in hotels

Is your WiFi solution capable of enduring a dramatic rise in usage?

#1 Customer experience in the fast-evolving online space

According to research, 85% of hotel guests now carry two or more devices when they travel. Customers demand a quality of service adapted to their uses, which has become heavily focused on video streaming services. Wifirst has truly experienced the profound transformation of usage and has developed a technical platform able to adapt to the peaks of WiFi activity, thanks to its WiFi expertise, the wibox and fibre optics.

Customer satisfaction
Digital transformation

#2 Accelerating the digital transformation

We are convinced that WiFi will stand at the heart of the hotel’s digital transformation. Internet access for guests is one of the components of our overall offer. Wifirst enables a robust technical foundation to power multiple digital services: Guest WiFi, staff collaboration and communication, digital display, Chromecast, connected objects, etc.

video

#3 Innovating to stand out

Wifirst teams are committed to allow you to stand out and offer an ever richer hotel experience! The best example is our Stream & Cast offer, the only truly secure solution on the market allowing customers to broadcast their personal content on the TV in their room.

illustration_hotellerie_stream_cast_565x370.jpg
Capture Center EN data.jpg

#4 Knowing your guests

We regularly develop and update our centralised management portal allowing hoteliers to monitor the state and evolution of the service. The portal provides access to the collected marketing information concerning their guests : nationalities, types of devices used, emails, uses, etc. Analysis of this data can then be used to grow business and drive profit.

#5 Boost your MICE activity

Corporate events such as meetings and conferences form a lever of growth for the hotel industry. Conscious of the interest of this activity, Wifirst has developed a range of technical solutions allowing hotels to strengthen their marketing offer : creation of dedicated WiFi networks, bandwidth allocation, etc. in order to satisfy the needs of this market.

photo_hotellerie_MICE.jpg
secondaire_hotellerie.jpg

Our clients

Several hundred hotels trust us to deliver a quality WiFi service to their guests.
See all case studies ›
logo_accor_hotels.svg
logo_appart_city.svg
logo_barrière.svg
logo_collectionneur.svg
logo the ascott.svg
logo_tsuba.svg
best_western_hotels_and_resorts.svg
logo_residhome.svg

“With the deployment of the Wifirst solution, AccorHotels now is able to provide its customers with a comprehensive, high quality and easy to use service.”

Sébastien Bazin
President of the AccorHotels group

“Since its creation, the Barrière Group made the choice of quality throughout our product offering. We are therefore happy to continue this tradition by signing a partnership for WiFi with the Wifirst company Bolloré Group.”

Dominique Desseigne
CEO of the Lucien Barrière group

“The Wifirst MICE team advises and directly interacts with our guests so our sales department can rely on Wifirst to focus on the technological logistics linked to the organization of events. We highly recommend this quality partner.”

Saadia Nitelhadj
Director of Information Systems for the l’Hôtel du Collectionneur

“The Wifirst solution was recommended to me by several hoteliers and I am delighted to have made this choice! No room suffers from lack of coverage and customers are very happy with the intuitive and fast service. What more could you ask for?”

Yannick Arago
Director of the Tsuba Hotel

“We were seduced by the Wifirst solution which allowed our properties to acquire a real technical foundation on which all digital services can be built upon. Beyond guest WiFi access, Wifirst gives staff the ability to securely connect to a dedicated WiFi network.”

Guillaume Renaudin
Europe IT Director for The Ascott Limited group

Frequently asked questions

Find the answers to the questions most frequently asked by our customers as well as prospects regarding the WiFi and fibre optics in hotels.

I am not satisfied with my current WiFi service” How can I be certain that Wifirst will offer a better solution ?

WiFi customer satisfaction ratings consistently improve after a hotel chooses Wifirst. All the parameters which have an impact on the service’s quality are completely mastered and analysed using a tailor-made approach. A field audit is always carried out before deploying our services.

Is Wifirst’s WiFi service compatible with all computers and tablets ?

Wifirst deploys high performance WiFi systems with the latest technological standards. To date, our WiFi networks are dual-band and use the 802. 11ac standard. All mobile devices (smartphones, tablets, computers) on the market with a web browser are compatible with our solutions.

Can I reuse the cables already present in my hotel ?

In most cases, in order to guarantee an optimal quality of service, our integration teams carry out a complete redeployment and certify all the cabling necessary for the proper functioning of the WiFi system.

What hardware does Wifirst work with ?

Wifirst continuously evaluates the solutions of the different manufacturers of WiFi access points and switches. Our engineers have very close relationships with prestigious suppliers such as Ruckus, Cisco Meraki, Dell, or Aerohive.

My hotel is eligible for fibre optics; can I connect the WiFi system to it ?

Yes. But for optimal performance, we recommend ordering a professional fibre optic with symmetrical upload/download speed, guaranteed bandwidth and recovery times (GRT).

Am I the owner of the equipment installed in my hotel ?

No. In order to offer the most competitive rates possible, Wifirst provides you with the network equipment, guaranteeing that you are benefiting from the latest technological solutions on the market. This equipment remains the property of Wifirst who will maintain it throughout the duration of the contract.

Can I use the Wifirst network for my business needs such as booking tools, video surveillance, etc ?

Yes. Our system allows you to manage multiple networks in parallel on the same physical infrastructure: guest WiFi, business WiFi… Our technical and commercial teams are at your disposal to meet your needs.

Will the WiFi system work with my PMS ?

Yes, Wifirst is already interconnected with many PMS (Oracle, Protel…). Let our sales team know which PMS you are using.

Do you have more questions ? Let us know :

Contact our Hospitality WiFi experts